General Manager/Deputy General Manager - Commercial - Energy/Power

- Improve consumer base for meter reading and bill distribution to increase assessment and revenue.

- Understanding the value drivers of the business and identifying profitable commercial opportunities to grow revenue and market share.

- Developing and maintaining an excellent understanding of the key customers/target audience to ensure that their needs are being met and that their business is retained.

- Working closely with the Head of different departments to manage key customers (existing and new), thereby improving turnover and profitability.

- Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.

- New service connection and regularization of all consumers.

- Improve collection efficiency.

- Maintaining an awareness of external factors (including competitors, government, current and proposed legislation in relation to commercial activities) which impact the business. Communicating such information and any subsequent changes to the Managing Director (MD).

- Vigilance targets to control power theft.

- Ensuring that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (KPIs)) in line with business objectives.

- Lead the team effectively and guide them to achieve organizational objective.

- Dealing with various kinds of consumers.

- Liaising with government authorities.

- Work with various internal model for better collection of revenue and initiate new models for better collections/ control power theft etc.

- Ensuring good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers.