Job Description:- - Work closely with the Director CX to design strategies for the CC Process. - Manage all aspects of customer support and work towards process efficiency. - Design success metrics for projects to optimize the customer experience. - Guides and owns the SOP and shares best practices. - Manage customer escalations and create projects to ensure best customer experience. - Re-engineer the existing process to work towards improving the NPS. - Manage customer escalations and create projects to ensure best customer experience - Business process Re-engineer the existing process to work towards improving the NPS - Customer Experience improvement- Should have handled Customer-Centric roles with experience of handling Customer Care Operations/Projects - Should have built SOPs that have been followed within the organization Desired Candidature:- - Graduate (Premier Institute) with 4-6 years- work experience OR Post Graduate (Premier Institute) with 2-5 years &amp; work exp. - Prior experience in process design and operations implementation. - Strong time management skills and the ability to priorities to meet daily, weekly, and long-term requirements and goals - Structured problem solving, detail-oriented and customer-first attitude - Must have attention to detail and critically think through and resolve problems - Must have customer service skills and be able to maintain a consistent, elevated level of service

Bangalore

General Manager - Customer Service - BPO/ITeS - IIM/MDI/ISB/FMS 

General Manager - Customer Service - BPO/ITeS - IIM/MDI/ISB/FMS  ,Job Description for General Manager - Customer Service - BPO/ITeS - IIM/MDI/ISB/FMS  in Grassik Consultants Pvt. Ltd. in  Bangalore for (2-6) years of experience. Apply Now!

Job Description for General Manager - Customer Service - BPO/ITeS - IIM/MDI/ISB/FMS  in Grassik Consultants Pvt. Ltd. in  Bangalore for (2-6) years of experience. Apply Now!