Objectives and Responsibilities of GM Pharmacy Operations. (A) As a Strategic Thinker: - Identifying Transformational Value Creation via RPA and Analytics offerings. - Design Thinker and bringing thought leadership to the Business - Account Management - P&L Management (Revenue management, Cost Optimization, Improvements) - Client Communications Management - Has a Solution Design experience and could help create new line of business with the Service value stream - Stakeholder Management (B) As Driving Results: - Track program performance and its impact on the financial goal - SLA & Metrics Management - Responsible for monthly/quarterly/annual performance appraisals of employees in the vertical. - Identify opportunities to streamline business processes and systems. - Represent the company and actively participate in operational reviews, MBR s/QBRs - Attend to Client calls, Status Meeting and Client Feedback. (C) As a Partner with Clients: - Delivering Highest Level of Service Delivery Standards - Exemplify Passion for excellence - Ability to enhance the Service Model and design innovative commercial models to drive profitability. (D) Lead People - Inspirational Leadership - Lead from the front as the SME of the Business/ Program - Design & Drive People Metrics - Improve employee retention and enhance employee engagement. Qualifications & Mandatory Skills: - Graduation / Postgraduate / Preferably PMI Certified - 16-20+ years' experience in the industry, out of which at-least 6+ years' experience as a Unit Lead - Extensive experience in US Healthcare with 12- 14+ years in CLAIMS & PHARMACY Operations/ Pharmacy management/Process excellence/operations strategy. - Prior experience in managing Medicare part D programs is preferred - US health care (ERISA/HIPAA/State Mandates) - Preferably Six Sigma/ Lean Sigma certified - Awareness of ISO, ISMS & other Compliance and Audit Parameters - Astute understanding of MS Office Tools

Bangalore

General Manager - Contact Center Operations - US Healthcare 

General Manager - Contact Center Operations - US Healthcare  ,Job Description for General Manager - Contact Center Operations - US Healthcare  in Innoquest Consulting in  Bangalore for (16-25) years of experience. Apply Now!

Job Description for General Manager - Contact Center Operations - US Healthcare  in Innoquest Consulting in  Bangalore for (16-25) years of experience. Apply Now!