General Manager - City Operations - eCommerce Startup

Experience: 3-6 years

Ahmedabad

Internet, Ecommerce

Business Development, Operations

Job Description :

We are looking for General Manager of City Operations in Ahmedabad. Requiring proven leadership skills and guts, you will be responsible for end-to-end processes for supplier on-boarding and relationship management, customer request handling, sales force hiring etc. Come crack the code to help UrbanClap dominate yet another city!

Job Responsibilities :

As the company targets a new turf, the GM for City Operations will be responsible for developing and growth of the business in one of the major cities in India. You are literally rolling out a new service platform in your local metropolis - sounds exciting

In a nut-shell, you will :

- Work with our headquarters to launch the company in your city

- Understanding the category in depth, and how customers hire in the same

- Manage deployment and quality of service providers

- Service provider on-boarding, training and quality control

- Manage relationships with existing service providers and consumers

- Represent the company at local events and with local PR

- Manage local regulatory concerns

- Creative local marketing strategies and user growth campaigns

- Communicate product/process needs to HQ, work with product/engineering/marketing to deliver on them

- Help scale our other cities through developing and sharing best practices

- Working with the product team to create a great user experience for that category

- Working with the marketing team to generate customer requests in that category

- Continue to grow revenues and onboard customers!!!

Requirements :

- 2+ years of consulting, marketing or operations management experience

- Strong analytical skills and a data driven decision making mentality

- Demonstrated leadership of teams and projects - Ability to influence and lead both internal teams and our service professionals

- Hustle and get things done attitude

- Super organized and a logical thinker

- Entrepreneurial DNA

- Bachelors degree, Masters in Business Administration is a definitive plus

- Experience of working in a startup, or operations in FMCG / Oil & Gas is a plus

Compensation and perks :

- Market competitive salary + equity, based on fit and profile

- Opportunity to shape the strategic direction of the company

- Making a difference: Impact the lives of our customers and the hundreds of thousands of service entrepreneurs we will partner with

- We have access to an amazing list of advisors and investors that we actively engage