Our client is a leader in optimizing the customer experience and helping our clients to become more competitive,provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. They operate on a global landscape with 60+ worldwide locations delivering localized solutions.   Key areas of responsibilities (KRAs)   It is a senior role who will be manage the overall Bangalore site in terms of Quality for their Healthcare client - transactional quality and process excellence.  - Lead the portfolio of improvement / reengineering projects for the vertical   - Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology   - Mentor and lead improvement projects   - Generate business impact through Improvement initiatives.   Desired skill sets   - Strong analytical skills   - Strong facilitation skills   - Customer facing and interaction abilities.   - Excellent interpersonal and communication skills   - Ability to conduct end to end process mapping and managing process improvement/process re-engineering   - Ability to manage portfolio of improvement/reengineering projects   - Ability to develop process frameworks   - Sound knowledge of tools/technologies in ITES and support functions   - Work experience as Quality consultants will be an added advantage.   - Ability to train and conduct workshops   - Ability to work across various geographies.   Desired Experience -  Certified Black Belt with implementation experience of BB projects. Preferred someone with Master Black Belt certified.   Should be from US Healthcare domain.  Role involves transactional + process excellence role.  Location - Bangalore  Shift time - should be flexible.(upto late night shift)

Bangalore

General Manager - Business Excellence - Master Black Belt/Black Belt - Healthcare Domain 

General Manager - Business Excellence - Master Black Belt/Black Belt - Healthcare Domain  ,Job Description for General Manager - Business Excellence - Master Black Belt/Black Belt - Healthcare Domain  in InnoQuest Consulting in  Bangalore for (14-20) years of experience. Apply Now!

Job Description for General Manager - Business Excellence - Master Black Belt/Black Belt - Healthcare Domain  in InnoQuest Consulting in  Bangalore for (14-20) years of experience. Apply Now!