jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
07/12 Jasleen Kaur Anand
Consultant at Innoquest

Views:625 Applications:120 Rec. Actions:Recruiter Actions:22

General Manager - Business Excellence - Healthcare BPO (15-20 yrs)

Bangalore Job Code: 1015463

General Manager - Business Excellence - US Healthcare

A global BPO with domain expertise in back office processing, contact centres and HRO solutions with 40000+ employees worldwide.

Mandatory Ask:-

1.Open to US Shifts (Evening Shifts)

2. Overall 15 years of experience, of which at least 6 years in US Healthcare Quality

3. Six Sigma Black Belt Certified


- Deployment of Standardised Transaction Quality Monitoring & Excellence Assessment across the organisation.

- Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to Healthcare business.

- Alignment of organisational metrics to Excellence frameworks.

- Implement strong governance to address Operations Quality and Improvement projects and initiatives

- Deploy AI, ML, Analytics based SMART audits & also drive audit automations

- Experience in driving Compliance Audits. Relevant certification preferred.


- 15+ years of overall experience with at least 6 years in US healthcare BPO in quality function at a leadership role

- BPR/ Process Transformation

- Six Sigma Black Belt Certified

- Graduate.

- Diploma in Business Administration or any Post-graduation will be an added advantage.

- Certified Auditor - ISO 9001, 27001 (preferred)

- Strong domain knowledge in international healthcare processes and products.

- COPC registered coordinator and implementation experience of COPC, preferred

- Knowledge of ISO9000, ISO27000, HIPAA is added advantage.

- Ability to identify process re-engineering requirements against end to end service provisioning in healthcare domain.

- Ability to work across various geographies.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.