General Manager/AVP - Training - BPO

A global Business Process Management (BPM) services provider with presence in USA, Canada, UK, Jamaica, India and Philippines and 44,000 employees globally.

BPO Industry experience is mandatory

The role will be responsible for:

1. Training need identification

2. Training design and delivery for the assigned process(es)

3. Measuring training effectiveness

4. Capability building for employees.

5. Aligning training with organizational people development goals.

6. Training budget and utilization

Desired Profile:

- 15+ years of overall experience with majority in Training and development

- Experience in Process and Soft Skill Trainings

- BPO Training experience is mandatory

- Senior stakeholder management capability