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23/01 Manmohan Mullick
Director at Vanguard Human Resources

Views:344 Applications:86 Rec. Actions:Recruiter Actions:9

General Manager/AVP - Digital Transformation - BPO (12-15 yrs)

Noida/Greater Noida/Delhi NCR Job Code: 1210629

a. Well versed with digital transformation in the outsourcing environment - including but not limited to trends, new implementations using AI, ML and NLP.

b. Should have delivered multi-discipline transformation projects - using a combination of process improvement and technology interventions (automation)

c. Experience of 'intelligent automation and innovation' powered by AI; as well as 'digitization' of repetitive processes - applied in the BPM environment

d. Pro-actively 'uncover' digitization opportunities within existing client portfolios

e. Create a business case for digital / transformation opportunities with justifiable ROI calculations

f. Create an effective 'go-to-market' approach as well as a customized transformation diagnosis for prospects / new bids while working in tandem with the BD team

g. Must possess the ability to do consultative diagnostics on client operations to determine LEAN / automation opportunities

h. Must be able to quantify the benefits / efficiencies expected from 'digitization' as well as create the roadmap for implementation

i. Engineering background with additional qualification / programs in AI and ML

j. Strong Data and Analytics command

k. Certified PMP and Master Black Belt

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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