27/12 Sheetal Rao
Managing Partner at InnoQuest Consulting

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General Manager/Assistant Vice President - Business Training - BPO (12-20 yrs)

Bangalore Job Code: 648260

The opportunity is with a large BPO, an Indian MNC with 44000+ employees worldwide

Job Description :

The Head of Training proactively aligns stakeholders, capabilities, and resources to achieve complex objectives. They display a strong customer focus and ability to effectively build relationships, earn trust, and establish credibility. 


- This person is a strong communicator cross-functionally, cross-culturally and across levels, working closely with site managers, outsourcing partners and senior leaders to meet business needs

- Lead a team of training managers and specialists who will be focused on developing employee skills at our sites

- Spearheadthe Process Training function for India Geo Healthcare involving analysing, planning, designing, scheduling and facilitating

- Provide direction for training teams in India Geo Healthcare, responsible for process and pre-processtraining

- Develop the Operating model and infrastructure for all training and development programs by establishing standardized methods for delivery, evaluation, measurement, performance and reporting

- Leverage technology, seeking out innovative learning and communication practices

- Build and maintain stakeholder relationships that align training delivery with operational success

- Utilize multiple channels and tools to support a broad array of learners and learning objectives, such as digital learning (videos, e-Learning, online tools), virtual instructor-led training, instructor-led training, job aids, gamification, simulations, assessments, coaching and mentoring

- Assess and track training effectiveness through the use of metrics, linking decisions to business results

- Knowledge of training practices around functional and communication training and the basics of knowledge management

- Senior management leadership abilities and skill, such as the ability to build teams and manage operational, organizational and financial elements

Qualifications / Experience :

- Any Graduate / Post Graduate

- 12+ years- experience in a Global MNC BPO with at least 6 years in a training function, 2 years- experience in leading training function for a sizeable business (3000-4000 minimum)

- Experience managing managers in a matrixed organization

- Facilitation and presentation experience at all levels of the organization, and to audiences of all sizes

- Decisive, confident, positive attitude

- Strong sense of urgency and personal commitment

- Ability to handle changing priorities and use good judgement when working in dynamic situations

- Budget management experience and knowledge of key business financial metrics

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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