27/12 Sheetal Rao
Managing Partner at InnoQuest Consulting

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General Manager/Assistant Vice President - Business Training - BPO (12-20 yrs)

Bangalore Job Code: 648260

The opportunity is with a large BPO, an Indian MNC with 44000+ employees worldwide

Job Description :

The Head of Training proactively aligns stakeholders, capabilities, and resources to achieve complex objectives. They display a strong customer focus and ability to effectively build relationships, earn trust, and establish credibility. 

- This person is a strong communicator cross-functionally, cross-culturally and across levels, working closely with site managers, outsourcing partners and senior leaders to meet business needs

- Lead a team of training managers and specialists who will be focused on developing employee skills at our sites

- Spearheadthe Process Training function for India Geo Healthcare involving analysing, planning, designing, scheduling and facilitating

- Provide direction for training teams in India Geo Healthcare, responsible for process and pre-processtraining

- Develop the Operating model and infrastructure for all training and development programs by establishing standardized methods for delivery, evaluation, measurement, performance and reporting

- Leverage technology, seeking out innovative learning and communication practices

- Build and maintain stakeholder relationships that align training delivery with operational success

- Utilize multiple channels and tools to support a broad array of learners and learning objectives, such as digital learning (videos, e-Learning, online tools), virtual instructor-led training, instructor-led training, job aids, gamification, simulations, assessments, coaching and mentoring

- Assess and track training effectiveness through the use of metrics, linking decisions to business results

- Knowledge of training practices around functional and communication training and the basics of knowledge management

- Senior management leadership abilities and skill, such as the ability to build teams and manage operational, organizational and financial elements

Qualifications / Experience :

- Any Graduate / Post Graduate

- 12+ years- experience in a Global MNC BPO with at least 6 years in a training function, 2 years- experience in leading training function for a sizeable business (3000-4000 minimum)

- Experience managing managers in a matrixed organization

- Facilitation and presentation experience at all levels of the organization, and to audiences of all sizes

- Decisive, confident, positive attitude

- Strong sense of urgency and personal commitment

- Ability to handle changing priorities and use good judgement when working in dynamic situations

- Budget management experience and knowledge of key business financial metrics

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