General Manager - After Sales - Service & Spare Parts

General Manager - After Sales India - Service & Spare Parts

The incumbent should be an Engineering Graduate with more than 16 to 22 years of experience in Service Management and Spare Management preferably for Motor Bikes / Scooters.

Job description:

- Developing service and operating procedures

- Evaluating performance and guide to improve their service quality.

- Training and improving service staff for their performance and ability to meet customer's needs for service satisfaction.

- Reviewing all service-related information and reports.

- Preparing annual budget for service department and manage warranty cost within budget.

- Audit the service centre to apply certification standards and monitor actions with service heads to overcome weaknesses reported.

- Supervise the design operation for new service centres layout.

- Creating and presenting regular reports to senior management.

- Evaluating service centres' development needs

Sanjeev
9810292852