General Management - Operations - Order Management & Customer Service

Key points:

It's a Global role with dual responsibilities, account management& capability leader

- In depth knowledge of the order management process, contact center

- Experience in running social media CIS services

- Experience in managing CIS operations in Order management / CS and Collections for E-retail/CPG

We have GM - Customer Service & Order Management requirement

- This is role of the practice and ops leader for the BU, running all CC operations globally

- Mumbai Based

- Should have Contact Center and OM management experience

- Independent P&L management experience

- Can lead RFP response etc in this space independently

- Manage client relation indenpendely in a global setup

AVP - Pune location

- End to End .. B2B order management experience - Order processing, provisioning , fulfillment etc

- Able to build and support the capability for the BU

- Participate in RFP, solution design, process reengineering etc

Angeline
HR Consultant
09822524763
GPS