Key Responsibilities Areas - Responsible for key account management i.e. handling the most important buyer accounts for GeM and building and maintaining strong relationships - Lead all key matters for the assigned buyer accounts, anticipate their needs, identify pain points and work within the organization to ensure needs are met - Responsible for growing the account by identifying untapped opportunities for account expansion - Prepare regular reports of progress and forecasts of the managed account - Act as single point of contact for all assigned buyer issues and handle any disputes or complaints involving the buyer - Oversee the facilitation of the upload of the annual procurement plan by the buyer account - Follow up with the assigned buyers to ensure that all procurement SLAs are met - Define metrics and KPIs to monitor performance, set goals and measure success of direct reports - Any other responsibility as assigned by the competent authority from time to time Key Shared Accountabilities - Coordinate with Buyer Dispute Resolution team to ensure that issues faced by their managed account are resolved quickly - Communicate the needs of the managed account effectively to strengthen the value proposition for the managed account - integrated payment systems, value added services etc. Qualifications and Skill Sets Mandatory - Minimum 6 years experience in a business development/account management or similar role - Full time post graduate in management from tier-1 college program (IIMs/ISB/XLRI/MDI/FMS/SP Jain and other colleges within top 50 as per MHRD nirfindia management 2018 Ranking) - Strong people and relationship management and leadership skills - Capability to work in a fast paced high growth environment. KPIs - GMV from managed account - Customer Satisfaction Score - Customer expansion - Number of customer touches - Share of wallet captured per account - Cart Abandonment Rate - Number of categories purchased from Reporting Structure Reports to: Customer Relationship Head Interested applicants are requested to send in their application by 24/05/2018 Note: i. The selected resource will have to sign a Non-Disclosure Agreement (NDA) as part of the onboarding process. ii. The resource shall not claim any intellectual property right, of work done at GeM and has to strictly maintain the confidentiality of GeM's intellectual property. iii. The selection committee of GeM reserves the right to modify or relax the aspects as mentioned in the job description. iv. No TA & DA will be payable from GeM's end.

Delhi

GeM - Director - Customer Relationship - IIM/XLRI/FMS/MDI 

GeM - Director - Customer Relationship - IIM/XLRI/FMS/MDI  ,Job Description for GeM - Director - Customer Relationship - IIM/XLRI/FMS/MDI  in Government e-Marketplace in  Delhi for (6-15) years of experience. Apply Now!

Job Description for GeM - Director - Customer Relationship - IIM/XLRI/FMS/MDI  in Government e-Marketplace in  Delhi for (6-15) years of experience. Apply Now!