GBJ Hotels - Manager - Sales

Designation : Sales Manager

Department : Sales and Marketing

Reports To : Director of Sales and Marketing

Purpose : To achieve hotel revenue, profit and customer satisfaction goals by negotiating group business and coordinating the execution of the business with other departments.

Constituents :

- Guests

- Employees

- Meeting planners, corporate customers

- Hotel Owners

- Management Team

- Vendors

Indicators Of Success :

- Achievement of customer satisfaction and loyalty goals

- Achievement of financial goals (GOP, Sales Revenue)

- Achievement of revenue and market share goals

- Achievement of employee engagement survey (Kenexa) and retention goals

Areas Of Responsibility :

1. Participates in the development and implementation of business strategies for the hotel which are aligned with Radissons overall mission, vision values and strategies

- Develops and implements strategies for achieving individual sales goals

- Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments

- Develops data and recommends programs to meet clients' needs

- Prepares proposals and contracts that are geared to maximize profit while satisfying client needs

- Solicits files on a timely basis to confirm business

- Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business

- Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels

- Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas

- Ensure all materials used are in accordance with brand standards

2. Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

- Communicates clients' requests to all departments in an effective and timely manner

- Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team

- Assists with the completion of monthly booking report(s)

- Prepares reports as necessary to improve management decision making and critical evaluation of work activities

3. Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

- Performs other duties required to provide the service brand behavior and genuine hospitality

4. Adheres to hotel policies and procedures

- Keep Manager promptly and fully informed of all problems or unusual matters of significance

- Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position

- Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan

- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

- Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

- At all times projects a favourable image of the Hotel to the public

- Perform other duties as requested by the General Manager or Director of Sales and Marketing

Requirements :

- Minimum one - three years hotel sales experience

- Local market knowledge preferred

- Experience managing to brand standards

- Able to collaborate effectively with other hotel employees and managers to ensure teamwork

- General knowledge of contract laws

- Proficient computer skills including Microsoft Office suite

- Strong verbal and written communication skills

- Strong negotiation skills

- Ability to travel