Gati-Kintetsu Express - Head - IT Data Centre Infrastructure

KEY ACCOUNTABILITIES:

Description Performance Indicators:

Administration and Support:

- To administer and support core Solaris, Linux, MS, Citrix, Nutanix and VMware technologies - ITSM tickets closure

- To proactively manage and maintain server and related infrastructure - Uptime

- To be responsible for after hour support for Infrastructure related emergencies and week end / holiday maintenance - Infra Uptime and maintenance schedule

- To be responsible for the design, installation and configuration of internal and customer facing servers, storage VM etc. - Configuration and go-live documents

Projects:

- To be responsible in providing required assistance for hardware and related software evaluation, vendor evaluation and recommendation - Techno-commercial comparison

- To keep AVP-IT and Key customer stakeholders informed as to the status of each project to ensure the top management is in line with the project development and progress - Project Status Reports

- To be responsible in developing and implementing projects, calculating the risk elements and mitigation plans - Project plan and deliveries

Documentation and Reporting:

- To be responsible for defining and documenting best practices and support procedures - Best practice documents

- To maintain inventory and asset configuration documentation - Asset register

- To mentor / cross train team members on existing and new technologies - Training reports or meeting invites

- To be responsible for managing the Remote Infrastructure Management services and provide regular updates - Update reports

Compliance:

- To be responsible for successful completion of DR drills [4 DR drills in a year] - DR drill report

- To be responsible for regular patching of all OS and also close all vulnerabilities based on reports published - Compliance posture, patching updates and vulnerability closure reports

- To be responsible for the timely evaluation and renewal of AMC for Server, Storages, Backup and core software like Oracle and Windows server - Renewal, uptime and timely support