Qualification: Graduate, MBA will be an added advantage.  Industry Background: Any industry  Location: Nagpur (People who can relocate with family need only apply)  Female candidates preferred.  Key Deliverables:  - Develop a strategy for proactive customer care  - Ensure efficiency and improve quality and service standards  - Bring in consistent customer interaction experience at all touch points  - Interact with key customers and map their requirement to maximize customer satisfaction  - Use call center metrics to bring in process changes and achieve service excellence  - Conduct customer satisfaction surveys and apply the result  - Highlight customer critical issues and resolve with in time lines  - Responsible for the overall direction and performance management of the team  - Share MIS detailing various performance metrics, with business leaders  - Conduct trainings and develop a team of high performers  Functional Competencies:  - Good analytical and decision making skills  - Ability to manage multiple call centres spread across India  - Good Interviewing and training skills  Behavioral Competencies:  - Excellent communication and interpersonal skills  - Effective conflict resolution and negotiation skills  - Provide leadership to the team  Travel required as per business needs

Maharashtra

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Gati-Kintetsu Express - Head - Call Center 

Gati-Kintetsu Express - Head - Call Center  ,Job Description for Gati-Kintetsu Express - Head - Call Center  in Gati-Kintetsu Express Private Limited in  Maharashtra Others for (10-15) years of experience. Apply Now!

Job Description for Gati-Kintetsu Express - Head - Call Center  in Gati-Kintetsu Express Private Limited in  Maharashtra Others for (10-15) years of experience. Apply Now!