Gartner - Team Lead - Service Operations

What makes Gartner a GREAT fit for you? When you join Gartner, You'll be part of a fast-growing team that helps the world become smarter and more connected. We're the world's leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development - as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

OSI Team Lead - Service Operations

What makes Gartner a GREAT fit for you?

When you join Gartner, You'll be part of a fast-growing team that helps the world become smarter and more connected. We- re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can- t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development - as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

About this role:

- Drive efficiency in execution of programs aimed at increasing client retention, prospect conversion & stage advancement and improving operational efficiency for the team members.

What You'll do:

- You will devote your time working on Team Management and driving Client Retention and New Business by actively working with the Service Delivery/Sales Teams on building great Engagement plans, developing sales meeting preparation packs and business priorities identification

- Device new or build upon existing systems and tools as a proactive product leader that would improve the team productivity and assist service associates to engage the clients in an operationally effective way

- Demonstrate ability to multi-task and manage multiple initiatives. Prove the value proposition and institutionalize pilots across the organization

- Continuously improve quality of the custom proposals and outside-ins by establishing a regular process of - feedback loop- either via interviews with Service Delivery, Account Executives etc.

- Ensure efficiency via standardization of process, training, tool usage and proposal formats to clients across multiple products

- Build regular communication plans with team, services and products to keep them updated on progress, gaps and problem solving. Answers team members- questions, problem-solve their problems, and oversee deliverables for quality and guideline compliance

- Drive process excellence initiatives, streamline processes with stakeholders across initiatives so there is a productivity gain in our initiatives

- Deliver strong engagement planning deliverables to lead by example and coach the team members to achieve the goals on business metrics

What You'll need:

- Masters a must in either Science, Math, Technology, Computer Science, Business or Economics

- Good command of knowledge related to Information technology and its application to business

- Knowledge/experience on analytical problem solving, analytical tools

- Strong business acumen. Understanding stakeholder's expectations clearly in terms of timelines & quality

- Strong communication and collaboration skills

- 1-2 years of managing a team to support sales/services objectives (related to retention a plus)

- Microsoft Office expertise; deep knowledge of MS Excel a plus

- Basic understanding of coding (Python, VBA etc.) is a plus (not mandatory though)

Who you are:

- A professional having 4+ yrs. work experience related to research, technology or management consulting roles. Hands on experience of managing a team of 3+ members is a plus

- Sr. business analyst having spent more than an year in Gartner (For internal candidates)

- Effective Project Management skills, having ability to provide focused attention across stakeholders

- Innovative mindset and inclination to solve business problems

- Analytical thinker with experience deriving business insights from data analytics

- Detail-oriented with high personal standard for quality

- Comfortable in working with cross-functional teams

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

Competitive base salary

Flexible work environment

A great work culture

About Gartner:

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A. Visit gartner.com to discover more.

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