Gartner - Specialist - Applications

What makes Gartner Research & Advisory a GREAT fit for you? When you join the world's leading Research & Advisory company, you'll be part of a team that values curiosity, expert insights, bold ideas, and intellectual courage, while driving partnerships with global organizations to make the right decisions on their key initiatives. Through constant learning, discovery, and collaboration, you'll not only help clients accomplish their mission-critical priorities, but also grow your career and the scope of your impact across industries. Our culture demands dedication- and rewards it with opportunity. If you're always looking for what's next in business and technology, Gartner is looking for you.

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About this Role :

This team provides subject matter expertise for application support and functional assistance for publishing operations and special team projects.

What You'll Do :

- Provide exceptional client service to users efficiently, effectively, with high quality and in a timely manner

- Apply your knowledge of the Research publishing tools and processes to effectively troubleshoot issues, think beyond the script and find resolution and root cause analysis to solve or hand off issues appropriately

- Closely collaborate with other technical support teams, operation teams as well as senior stakeholders worldwide

- Prepare, contribute to, and maintain user support documentations

- Prepare, contribute to, and maintain user training content and lead training session

What You'll Need :

- 1-3 years relevant business experience in an extremely fast-paced, production-dependent work environment preferably within Gartner or a similar Research or IT related environment.

- Bachelor's degree or equivalent level qualification in a related discipline preferred

Who You Are :

- Attention to detail - must be a note-taker - learns from previous mistakes (and build on it) - must adhere to SLAs

- Works self-sufficiently, but is quick to ask for help when needed

- Must have passion for learning about systems/applications and resolving user issues

- Great collaborator: asking for help, providing coaching to others, providing/receiving feedback, effectively communicating using all of the phone, email, TEAMs, WebEx, and more!

- Strong customer service orientation, with the ability to take the initiative, exercise judgment, take ownership and accountability of given tasks

- Good communication skills to be an effective team player

What we offer:

- Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Employee Provident Fund (EPF) contributions, Parental Leave, Employee Assistance Program (EAP) and more!

- Collaborative, team-oriented culture that embraces diversity

- Professional development and unlimited growth opportunities

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