Gartner - Services Business Analyst - Service Operations Centre of Excellence

What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a team with a no-limits mindset that helps the world become smarter and more connected. Were the worlds leading research and advisory company that steers clients toward the right decisions with business and technology insights they cant find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

About the team:

The Service Operations Centre of Excellence in Gurgaon is responsible for ensuring global Client retention. The Service Advisors team works directly with Gartner's service delivery group with the central goal of improving end user retention, driving productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients. This team primarily focuses on Segmentation activities, process optimization and automation.

Job description:

- Drive client retention and engagement by collaborating with and empowering Global service delivery groups across client retention life cycle

- Own and accountable for a large portfolio of clients across various key initiatives of Service Operations function.

- Partner with services teams to identify clients C level priorities by analyzing multiple data sources and synthesizing them to identify the most impactful client priorities

- Drive Events CoE to increase client registrations, engagement and other operational metrics leading to higher client retention for the organization

- Work on content review for client marketing campaigns, developing valuable suggestions for client marketing assets

- Drive operational excellence incremental improvement of overall operational engine reduced process steps and complexity by developing intuitive and simpler process design/interfaces and automate it.

- Drive structured problem solving on various projects as needed. Provide guidance on data driven hypothesis testing and scale up approaches. Influence decision making on next bet big

- Build and drive stakeholders to implement strategic initiatives to drive R&P and client engagement process improvement ideas, A/B testing and leveraging various sources of information to make it useful for continuous improvement

- Provide active support as and when needed during development and execution of strategic initiatives within GS&O, GS&D and across Sales, R&A and Product; lead some of these projects independently

- Continue to re-engineer and optimize the instrumentation (dashboards, reports, tools) designed to measure and alert SDAs/Leadership on lagging/leading KPIs

- Identify process improvement opportunities and apply LEAN principles to boost efficiency and productivity of processes & people

- Own stakeholder management, relationship building with team members and with cross-functional units. Ensure right communication and positioning of the vision and priorities to team members.

Essential must-have skills:

- MBA with 0-4 years of work experience

- Strong leadership skills to build capability within the team and collaborate with other team leads to ensure the larger goals are met

- Good command of knowledge related to Information technology, product development and its application to business

- Knowledge/experience on analytical problem solving, analytical tools

- Exposure and understanding of lean six sigma, lean diagnostics, T&M and other process improvement techniques would be a big plus

Benefits:

We offer a highly competitive rewards and benefits package including Company benefits like medical insurance, life insurance, and accidental insurance starting day one, best in industry pay package, flexible work environment, and lucrative paid time off policy, etc. Gartner is a high growth company which will provide the right candidate with a wealth of career development opportunities. All Gartner associates strive on being high performers, problem solvers, and team players with passion, integrity and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board?

Equality statement:

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner's career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at +1203-964-0096

Our awards and accolades:

Fortune

Worlds Most Admired Companies 2016, 2017, 2018, 2019, 2020 & 2021

Forbes

Americas Best Employers 2018, 2019; Best Management Consulting Firms 2017, 2018,

2019

Human Rights Campaign Corporate Equality Index

Best Places to Work for LBGTQ Equality 2018, 2019, 2020 & 2021

Careers & the disABLED Magazine

Top 50 Employers 2021

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