Gartner - Senior Quant Specialist - Customer Service & Support Practice

What makes Gartner Research & Advisory a GREAT fit for you? When you join Gartner, you'll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. You'll deliver must-have research through compelling client interactions, and contribute to our double-digit growth by providing clients the unbiased insight and advice they need to make the right decisions every day. Through constant learning, discovery and collaboration, you'll help clients deliver on their mission-critical priorities, grow your career and increase your industry impact. We value hard workers - and reward you with unlimited opportunity. If you're looking to explore what's next in technology and business, Gartner is looking for you.

Senior Quant Specialist - Customer Service & Support Practice

About this role:

Gartner's Customer Service and Support Practice is currently seeking a Senior Quantitative Specialist for its Quantitative Insight team. The team leverages proprietary quantitative data and frameworks to offer original, actionable insights to key business problems facing senior executives across industries.

Candidate Attributes:

- We are seeking candidates who are motivated by data-based ideas as well as have an interest in how the Customer Service function is transforming due to a constantly changing business environment.

- This opportunity gives researchers an exposure to the full range of leadership-level strategic and management topics. To that end, we are looking for creative, analytically strong, articulate and self-motivated individuals who would like to develop a strong knowledge of the terrain along with building consultative problem-solving skills.

What you'll do:

The Senior Quantitative Specialist is responsible for developing, supporting, and executing strategic research that is fueled by intensive data collection, in depth research and quantitative analysis. Researchers engage in various aspects of quantitative research including collecting data through primary and secondary research, designing surveys, benchmarking client performance, conducting descriptive and prescriptive data analysis, and using approaches such as hypothesis testing and root cause analysis to generate insights that fuel executive decision-making.

Overall responsibilities:

- Analyzing large, complex, disparate data sets to identify actionable insights for senior executives

- Assisting with large-scale data collection efforts through multi-national panel surveys

- Building benchmark and other standardized data reports for clients with insightful graphics

- Employing analytical tools such as root cause analysis to identify the drivers of clients- business problems and to create hypotheses regarding solutions

- Conducting basic descriptive analysis as well as robust inferential analyses, including analysis of variance, factor analysis, and multiple and logistic regression.

- Communicating and presenting analytical insights to internal stakeholders

- Helping internal stakeholders use proprietary data for additional new products and services

- Effectively analyze data to generate insights for clients. Specifically: Translate research hypotheses into logical, clearly defined and efficiently constructed quantitative, measurable variables Ensure survey questions are designed in a way that helps in proving research hypotheses Use survey mechanics that generate required sample size and other critical sample/data needs to ensure a high-quality sample; Conduct data analyses to clearly prove/disprove research hypotheses; Test results to assess the reliability and validity of data findings; Prepare and present data findings in an impactful way that demonstrates confidence in proving research hypotheses and supporting Gartner client priorities.

- Uphold data quality standards in all deliverables through: Editing of research deliverables to ensure proper and effective use of data findings; Creation of survey and graphic templates to facilitate simple survey design and use by researchers and analysts; Updating and maintaining data assets to ensure that all researchers and analysts have easy access to accurate and timely data to support their work; Identifying external data sources that can be leveraged in research and advisory work and create methods to make them accessible; Collaborating with researchers and analysts to identify areas where data/quantitative analysis can play a role in strengthening Gartner's research; Active attendance at key research milestones to address data related issues

- Partner with other research teams to deliver analyses for assigned research projects through: Leadership in conveying the goals and needs of the specific quant needs of research and advisory team to the quant COE; Creation and management of the project plan to deliver the quant in the stated time frames and to the stated level of quality; Consistent engagement with the COE to develop findings and address routine workflow issues; Quality check of outputs before sharing with research and advisory team and addressing any related risks or concerns as they are identified; Creation of outputs to be shared across the Gartner research and advisory community.

What you'll need:

- Masters or PhD in disciplines with a strong quantitative component, including Science, Mathematics/Statistics, Computer Science, Social Science, Psychology, Economics, Econometrics, Commerce or Political Science

- 3-5 years of total experience, with expertise in data analysis, quantitative research, analytics or benchmarking

- Ability and desire to work extensively in data analysis and quantitative research

- Proficiency with statistical concepts

- Advanced knowledge of Microsoft Excel and Power Point

- Proficiency with SPSS and/or R

- Exceptional record of academic achievements

- Original/creative thinking and superior problem-solving abilities

- Strong communication skills - both written and verbal

- Ability to work independently and as part of a team

- Detail-oriented and strong commitment to high quality results to serve needs of clients and internal partners

- Self-motivated/self-starter approach to projects

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner research team enjoys exceptional benefits, including:

- Competitive base salary

- Great on job learning

- Inordinate work life balance

About Gartner:

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to clients in more than 10,000 distinct enterprises worldwide. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 8,300 associates, including over 1,800 research analysts and consultants, and clients in more than 90 countries.

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