Gartner - Senior Business Analyst - Marketing Analytics - Product & Services Team - IIT/NIT/IIM/XLRI/FMS

What makes Gartner a GREAT fit for you?

When you join Gartner, you- ll be part of a fast-growing team that helps the world become smarter and more connected. We- re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can- t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development - as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

About this role

The Product and Services team in Gartner, India is currently seeking highly talented, service oriented individuals to join its Service Advisors- team in India. As a member of this team you will have the opportunity to work directly with Gartner's service delivery group and their leaders with the central goal of improving end user retention, driving productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients.

What you will do

- Drive retention and growth by empowering service delivery groups in some of the several initiatives as required:

1. Strategizing, executing and delivering against service group's performance expectations

2. Communicating and presenting analytical insights to internal stakeholders and to senior management

3. Partnering with internal stakeholders to learn, ideate, and recommend automation alternatives to service delivery associates- manual work streams

4. Delivering strong support to the stakeholders with a no-limits mindset to do everything to increase retention

- Identify opportunities to improve scheduling through automation

- Innovate through analytical methods ways to improve productivity of service associates (scheduling and other initiatives)

- Be accountable for value calls made to clients and retention rate targets for clients across a specific group of service associates (up to 10)

- Identify opportunities to improve productivity through automation and collaborate with Data Science teams to continuously seek and learn new ways to solve problems

- Be accountable for program completion rate and retention rate targets for client programs.

- Continuously innovate by deriving insights, keeping client-focus in mind in order to improve existing process, tools and retention

- Team with your manager to guide and mentor junior members of the team to drive insights, ideate, and deliver high impact

- Be able to identify opportunities and initiatives to problem solve, lead those initiatives to completion, and train junior members and peers to continue the evolution of the same.

What you- ll need:

- Prefer Masters from top B-schools/other top schools - Tier 1 schools only

- Bachelors: Engineering grads - IITs or NITs or regional engineering colleges (top 10% of AICTE), Economics or business administration and business sciences from Top DU colleges.

Who you are:

- A professional with at least 3 years of work experience in a top IT related company; management consulting and e-commerce companies

- 1-2+ years of work experience in a strong analytical role that required working on data science projects a plus.

- 3-5 years in a business role in an IT or consulting or analytical company a plus

- Specific work experience related to focus on research and building business recommendations a plus

- Hands-on experience with digital marketing suites, IT automation, client-facing consulting a plus

- Exposure and understanding of lean six sigma and process optimization techniques

- Exposure at, and experience in Calendaring software or call scheduling technology is a big plus

- Marketing analytics (customer segmentation basis behaviors) and campaign management

- Software or email marketing (Oracle Eloqua, Strong View) tools experience a plus.

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

- Competitive base salary

- Flexible work environment

- A great work culture

About Gartner:

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A - Visit gartner.com to learn more.