Gartner - Program Specialist - Analytics Center of Excellence

Main Responsibilities :

- Create timely and accurate reporting for 1-2 business units. Work with BU leadership to define the right KPI/objectives for BU and design reporting, Ops review and calibration materials for the BU

- Monitor mailboxes for assigned BU's and respond timely to clients questions and clarifications. Audit and resolve any issues as highlighted by business partners in a timely and professional manner

- Meet reporting requirements (deadlines, content requirements & accuracy, template adherence, user readability) in support of Business Partner's needs

- Drive innovation to come up with new analytics providing new business insights; automate regular reports using tools like SQL, R etc. and make it more impactful using data visualization tools

- Be the subject matter expert and facilitator for analytics

- Offer proactive ideas for enhancing data provided with business units aligned to provide greater insights and action to improve business performance. Leveraging best practices identified in peers

- Create monthly business performance package which communicates performance in key measures and provides commentary in terms of key messages the data shows.

- Conduct both directed and proactive analysis on various aspects of the business units supported to help improve client retention, service productivity leveraging both leading and lagging indicators

- Works with minimal supervision and demonstrates good decision making skills, prioritizing tasks to meet critical deadlines and providing proactive and professional support to wider team

Professional Experience

- Graduation, Maths or Computer Science background preferred

- Overall 2-5+ years of experience

- 2-3 experience in research and analytics or managing sales support or knowledge support services

- Microsoft Office expertise

- Strong communication and collaboration skills

- Analytical thinker with experience deriving business insights from data analytics

- Detail-oriented with high personal standard for quality

- Experience developing and maintaining management reports in Excel

- Excellent oral and written communication skills in English