Gartner - Program Manager - Vendor Success

What makes Gartner's Global Product Management a GREAT fit for you? When you join Gartner, you- ll be part of a team with a no-limits mindset that develops new, transformational products using technology-based innovations. Gartner delivers tools and actionable insights which help our clients shape the future of their organizations. Our leading-edge team values collaboration, client-obsession and an entrepreneurial spirit. If you- re ready to fuel the future of business with creative technology solutions, Gartner is the place for you.

Interested in learning more, view and register for any of our upcoming recruiting events here!

About the team:

This is a unique opportunity for a creative and charismatic individual to be part of the product operations team for Gartner Peer Insights (GPI). GPI's mission is to transform the way enterprise software & services are bought and sold by creating the industry standard for reviews and ratings. We are looking for a Business Analyst, to scale our content production operations. You will work directly with senior stakeholders and be the natural extension of operations horsepower. You will also have the opportunity to work on several business initiatives and be empowered to lead problem solving leading to continuous improvement. If you have strong business acumen and enjoy working in a fast paced team at an established brand, this is the role for you. A successful Business Analyst will gain a deep understanding of business operations, content creation and production.

Job description:

- Proactive outreach and manage technology providers with products in Peer Insights in order to ensure maximum value achieved through program defined activities.

- Identify, codify, and publish best practices for vendor review sourcing efforts

- Support and train sales and sales support for Peer Insights product-based opportunities

- Collect feedback from tech providers, sales, and service associates on Peer Insights and feed insights back to product team

- Manage relationship with vendors working with the Peer Insights Program.

- Strategically connect with C-level marketing to develop engagement plans for review sourcing, marketing and sales engagement.

- Support the sales of HT Products and Services through vendor engagements

- Attend events to strategically engage with vendors for program engagement

- Increased Vendor participation in Peer Insights Vendor programs

- Business impact through Peer Insights developed and supported products.

Essential must-have skills:

- 5+ years- experience in a customer-facing role (e.g., service, sales, or community management).

- Ability to iterate and change quickly while delivering consistent external communication

- High personal motivation, self-management, and detail-orientation; ability to take responsibility in meeting deadlines and making progress without direct supervision.

- Articulate and tactful communications skills; readiness to meet and work directly with external resources. Organize and communicate information clearly.

- Ability to prioritize and handle multiple requests concurrently.

- Strong existing computer skills with Microsoft Office software, and general Internet and electronic communications.

- Critical thinking while speaking with clients and being able to match their vision to the value proposition for the program.

- Strong team player, while also using own initiative when appropriate

- Experience with online meeting tools advantageous (WebEx, GotoMeeting etc)

- Motivation to engage in and manage a wide range requests

Benefits:

- We offer a highly competitive rewards and benefits package including Company benefits like medical insurance, life insurance, and accidental insurance starting day one, best in industry pay package, flexible work environment, and lucrative paid time off policy, etc. All Gartner associates strive on being high performers, problem solvers, and team players with passion, integrity and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board?

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