Gartner - Order Support Specialist

What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a fast-growing team that helps the world become smarter and more connected. We're the world's leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development - as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

About this role:

Order Support Specialists in Gurgaon who are responsible for Order Management activities across multiple regions and time zones.

What you'll do:

- Understand and adhere to all corporate guidelines for 80+ country and state specific invoicing regulations, tax rules and exemptions

- Review all Billing Ticklers; provide feedback on potential issues and recommend potential edits for the order management team

- Complete an Invoicing Check List. Manage and maintain large datasets of action items. Work with Business units if key data points are missing ensuring Gartner maximizes invoicing accuracy for the month / quarter

- Enter all specific Client billing data (Tax IDs, exemption data, Purchase Order Numbers, Invoice Customization) into OPI (Order Processing Invoicing) system, update and invoice clients in accordance with the contractual terms

- Review Invoicing Work-In-Progress report for accuracy

- Work closes with cash applications to ensure payments and credits are properly applied, tax team to ensure all tax guidelines are understood and followed, order management to ensure booking data is updated and accurate, collections to ensure invoice data is received and accurate.

- Process daily manual billing and process Purchase Orders and signed agreements for un-billed letter of intent bookings

- Electronically file all emails and billing documentation (Invoices, exception certificates, purchase orders, requests, and approvals) in the corporate e-file system (Alfresco)

- Electronically retrieve client Purchase orders from e-portals

- Electronically submit invoices through client e-portals

- Create and manage proforma invoices per corporate guidelines and ensure 100% record keeping

- Review and generate invoices within defined SLA. Invoices processed with a minimum of 95% accuracy

- Process manual hotel commission invoices

- Keep and update accurate and detailed billing Manual for each supported region.

What you'll need:

- 2+ years of experience in one of the following areas: Customer Service, Sales Support, Financial Data Entry, General Accounting, or Order Processing

- Good with Invoice Processing in AR/AP.

- Good communication skills to address diverse audience at various levels and all countries and cultures within the organization

- Ability to work in a fast paced, high pressure environment

- Proven time management skills and ability to meet tight deadlines

- Strong analytical and problem-solving skills.

- Exceptional attention to detail.

- Ability to identify areas for improvement and propose innovative solutions.

Who you are:

- Proactive

- Detail oriented

- Ability to adapt to a constantly changing environment. Exceptional communicator with strong interpersonal skills

- A team player

- Ability to build strong internal/external business partnerships

What we offer:

In addition to an outstanding work environment with rapid advancement potential, you will be part of a team that is extremely collaborative and creative. Gartner associates enjoy exceptional compensation and benefits, including:

Flexible work environment

Great work culture

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