Gartner - Business Analyst - Global Strategy & Delivery Team

What makes Gartner a GREAT fit for you? When you join Gartner, you- ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We- re the world's leading research and advisory company that steers clients toward the right decisions with business and technology insights they can- t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

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About the team:

The Global Strategy and Delivery team at Gartner is a unique opportunity for talented individuals to gain exposure to critical business functions and jumpstart their corporate journey. Strategy & Program Analysts are staffed across various projects and initiatives spanning multiple businesses.

As a member of this team, you will have the opportunity to work directly with Gartner's Services business with the central goal of helping clients achieve their mission critical priorities. Based on the business requirement, you will get the exposure to interact with our global business partners and client managers. You will also have access to several senior business leaders from diverse and varied backgrounds. This role expects from you to rapidly learn, develop skills, and demonstrate increasing independence.

Job description:

- Drive higher retention and improve engagement by collaborating with and empowering Global service delivery groups through innovation programs

- Contribute towards continuous idea pipeline - create, compile, and help analyze ideas for service improvement

- Continually engage with global stakeholders to incubate pilots and problem-solve for effectiveness

- Drive change management and enablement on new pilots across service teams

- Conduct current state assessments and diagnostics to identify gaps, opportunity areas and suggest target state design

- Design & continuously refine service model process, roles, tools & metrics

- Demonstrate ability to seek feedback from stakeholders as well as leverage metrics and internal analysis to identify opportunities to improve service delivery for stakeholders

- Drive quantitative data analysis using common tools such as Excel to deep dive into data trends and insights

- Liaise efficiently with internal stakeholders and senior management, and efficiently structure communications, business analysis and professional presentations

- Cultivate strong relationships across the organization and partner with BU as well as Strategy & Operations leadership to solve problems and identify business improvement opportunities

- Develop a passion for the client perspective and bring it to your projects as a north star. Understand the perspective of the services associate. Understand the world from their point of view, develop a passion for making them amazingly successful at everything they do!

- Lead & own day to day project management of key initiatives for the organization as either tracks within a program or independent.

- Leverage strong interview skills to gain client and service delivery insights/feedback to improve service capabilities and test new concepts that will inform transformation initiatives and continued iteration on those improvements

Essential must-have skills:

- 1-3 years of management experience - post graduation in management and business administration

- Hands on experience in strategy, consulting, or analytics

- Training in disciplines and programs with a strong business, IT, and analytics affiliation

- Exceptional record of academic achievements; coursework in business analytics, advanced analytics, and business reporting would be preferred

- Advanced proficiency MS Excel and Power Point. Knowledge of Python would be a plus

- Original/creative thinking and superior problem-solving abilities

- Ability to work independently and as part of a team

- Detail-oriented and strong commitment to high quality results to serve needs of Gartner clients, internal partners/stakeholders and service delivery teams

- Orientation towards continuous process improvement. Ability to analyze the process at granular level to come up with optimized approach.

- Highly focused towards implementation and execution. Ability to convert strategic decisions into actions and ensure end-to-end implementation.

- Self-motivated/self-starter approach to projects

- Passion for understanding the customer needs and delivering an exceptional customer experience.

- Strong influence skills and ability to build effective partnerships with services groups within Gartner.

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