Job Detail
In Gartner's Services Advanced analytics team, we innovate the way the service teams help clients receive value enabling smarter decision making by technology leaders who are our clients. This role would entail working through large volumes of data to proactively uncover new ideas, opportunities and strategies on the way we engage clients leading to higher client retention
What you will do:
- Be the subject matter expert and facilitator for all advanced analytics related to service organizations covering both strategic and tactical aspects; specialize in advanced analytics and data science projects
- Conduct both directed and proactive analysis on various aspects of the business units supported to help improve client retention, service productivity leveraging both leading and lagging indicators
- Work with senior stakeholders closely to deliver advanced data driven decision making for the business
- Drive innovation to come up with new analytics providing new business ideas and strategies
- The analyses will cover machine learning, advanced statistical concepts like multi-variate analysis, decision trees, random forest, logistic regression, data mining, recommendation systems, user behavior modelling etc. that will have direct impact on client engagement and retention
- Provide intelligence to track progress on several improvement initiatives being run in the organization. Own the success of such initiatives through deep-dives, pilots and large scale roll outs
What you- ll need:
- Graduation in Engineering, Maths or Statistics from Tier 1 institutes like IIT, BITS, ISI Only.
- At least 2 years of experience in business analytics and data science
- Strong Microsoft Office expertise - Advanced Excel, PowerPoint, Outlook
- Working knowledge of two or more of the following - R, Python, SQL, VBA Macros, MS-Access, Power BI
- Strong communication and collaboration skills; Be a self-starter who can anticipate business needs and fulfill on them in a proactive manner
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