Gartner - Associate Team Client Manager

What makes Gartner a GREAT fit for you? When you join Gartner, you- ll be part of a fast-growing team that helps the world become smarter and more connected. We- re the world's leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development - as well as unlimited growth opportunities. If you like working with a curious, supportive, high performing team, Gartner is the place for you.

Associate Team Client Manager (Gurgaon) - ANZ Market

What makes Gartner Premium Services Team a GREAT fit for you?

When you join Gartner Premium Services Team, you'll set your career on track for outstanding achievement with a company that knows no limits. We- re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can- t find anywhere else. As a part of the Premium Services Team

The Associate Team Client Manager have the opportunity to learn about and deliver solutions for, the most complex technology challenges facing the world's largest community of CIOs. Our Associates enjoy a collaborative work environment, exceptional career development as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

About this role:

- The Associate Team Client Manager is a Senior Client Service professional and the supporting point of contact for CIO members/clients in the Australia and New Zealand region.

What you'll do:

- Ensure client satisfaction, account retention, operational efficiency and quality across Executive Programs and End User Programs service lines

- Cultivate and expand existing business relationships through frequent communication and regular client interactions to ensure the clients- needs align to their value plans

- Partner with the Executive Partner to ensure timely delivery of services against the Member's Mission Critical Priorities

- Participates in most Executive Partner strategic meetings and quarterly review calls as well as most client inquiry calls with Gartner Analysts

- Responsible for driving structured service kickoff for both new and renewing clients ensuring completion within 30 days of contact signing

- Brokers all research requests and inquiries from assigned clients and Executive Partners

- Delivers on-site member support at annual Symposium events or other ExP events as needed

What you'll need:

- University degree required - Business or IT Major is ideal

- 5+ years of experience in the IT industry

- Previous experience in client retention, customer success or in client-facing position and specifically interacting with C-level professionals

- Strong Interpersonal, facilitation, listening and relationship building skills

- Ability to problem solve and bring timely resolution to issues

- Flexibility to work in the ANZ shift timings

Who you are:

- Demonstrates a great sense of urgency with a No-limits mindset

- Enjoys interacting with people and possesses excellent communication and customer service skills

- Strong organizational capacity with the ability to manage and achieve deadlines

- Ability to prioritize and handle multiple requests concurrently

- Demonstrated competency in strategic thinking that results in IT Transformation that drive the business forward

- Keen interest to implement best practices in order to achieve Service Deliver Excellence

We offer:

- Competitive compensation and exceptional benefits

- An upbeat, positive working environment

- Limitless career growth

- World class training & coaching

About Gartner:

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A. Visit gartner.com to learn more.

Diversity, inclusion and engagement at Gartner:

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner's career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at +1203-964-0096

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