Gartner - Associate Services Business Analyst - Global Strategy & Operations

What makes Gartner a GREAT fit for you? When you join Gartner, you will be part of a team with a no-limits mindset that helps the world become smarter and more connected. We- re the world's leading research and advisory company that steers clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

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Associate Services Business Analyst - Global Strategy & Operations

About the team:

The Service Operations Centre of Excellence in Gurgaon is responsible for ensuring global Client retention. The Service Advisors team works directly with Gartner's service delivery group with the central goal of improving end user retention, driving productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients. This team primarily focuses on Segmentation activities, process optimization and automation.

Job description:

- Drive client retention and engagement by collaborating with and empowering Global service delivery groups across client retention life cycle

- Continually engage with global stakeholders to generate in-depth insights on client priorities, articulate priorities into actionable insights and map Gartner assets and product offerings to client needs, to enable the stakeholders to drive client engagement linking to client's focus areas, and thus, aiding the stakeholders in renewal pitches and driving retention

- Assess the qualitative and quantitative value generated by Gartner offerings and assets for clients at different stages of client retention cycle, articulate and document the findings

- Assist the service delivery group with generating insights from Gartner diagnostic tools. Identify gaps, opportunity areas and suggest corrective actions leveraging Gartner assets

- Drive Operational excellence leading to improved service productivity for our global service associates

- Drive Events CoE to increase client registrations, engagement and other operational metrics leading to higher client retention for the organization

Essential must-have skills:

- Graduate program in any stream having up to 4 years of work experience

- Strong aptitude for qualitative and quantitative research and analysis

- Practical, intuitive problem solving and the ability to translate analysis into actionable insights

- Good business acumen/orientation to understand client's priorities from a CXO lens

- Excellent oral and written communications skills, and proficiency in English

- Strong Microsoft Office expertise - Advanced Excel, PowerPoint

- Champion mindset

- Strong lead Strong orientation towards process and operational excellence

Benefits:

We offer a highly competitive rewards and benefits package including Company benefits like medical insurance, life insurance, and accidental insurance starting day one, best in industry pay package, flexible work environment, and lucrative paid time off policy, etc. Gartner is a high growth company which will provide the right candidate with a wealth of career development opportunities. All Gartner associates strive on being high performers, problem solvers, and team players with passion, integrity and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board?

Equality statement:

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner's career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at +1203-964-0096

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Fortune

World's Most Admired Companies 2016, 2017, 2018, 2019, 2020 & 2021

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2019

Human Rights Campaign Corporate Equality Index

Best Places to Work for LBGTQ Equality 2018, 2019, 2020 & 2021

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