Gainsight - Technical Product Manager/Platform Product Manager

We were awarded as one of the Top 20 Companies to work for in Tech http://fortune.com/2014/10/08/20-great-workplaces-in-tech/ ( http://fortune.com/2014/10/08/20-great-workplaces-in-tech/ )

Gainsight Software Private Limited is engaged in building cloud based products which help other companies to succeed. Our flagship product, Gainsight, is the first and only complete Customer Success Management solution. We are a high end Product based MNC operating out of the US and India. Our US offices are located at Mountain View, CA and St. Louis, MO. In India, we operate out of Hyderabad and Bengaluru.

Gainsight is building a world-class team of Engineers with a mandate to architect, design, build, scale and maintain our cutting-edge customer intelligence repository and to apply predictive analytics techniques to mine the data and discover data patterns & drive insights.

Job Description_Technical Product Manager / Platform Product Manager

As, you will have complete ownership of a functional area within the Gainsight SaaS Solution. This includes owning the product vision, speaking to customers, defining user stories & acceptance criteria and creating wireframes. You will also closely collaborate with design and engineering teams to execute on the roadmap, and will evangelize and train internal and external customers on benefits and capabilities of what your team has built.

More Specifically You Will Be Responsible For

- Decide what to build: Work closely with customers, sales, services, customer success, engineering and other cross-functional groups to prioritize new features and functionality based on business objectives and engineering estimates;

- Add details that are crystal-clear : Develop user stories, acceptance criteria and initial wireframes. Partner with engineering in building technical requirements. Partner with design in making sure mockups are ready.

- Say No: Gainsight is in a large market with multiple prospects and customers asking for many things. You- ll have to make tough calls in prioritizing and communicating why.

- Execute on roadmap: Collaborate daily with engineering team in a fast-paced Agile/Scrum development process to deliver new features and functionality.

- Ensure smooth release: Coordinate product releases among the engineering, marketing, customer success and sales teams.

- Manage product alliances: Select and maintain relationships with technical vendors, such as email service providers.

- Go-to-Market: Partner with product marketing on sales and marketing on go-to-market strategies based on product capabilities and competitive analysis

Key Competencies

- 3-6 years of product management for a product company, ideally B2B SaaS

- Bachelors in computer science or equivalent technical degree. MBAs welcome but not required

- Strong technical abilities. You are intimately familiar with modern / agile software development practices used to build and deploy web and mobile applications. You- ve preferably been working full time on a software delivery team

- Strong analytical capabilities. You excel at and enjoy building models and decomposing complex structures into useful primitives

- Exposure to AWS/ REST API- s/ 3rd party integrations/ Relational databases/ No-SQL databases will be preferred.

- Demonstrated ability to lead multidisciplinary teams and projects

- Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view

What drives us?

At Gainsight, we reject the idea that work and life are mutually exclusive. Our team members are passionate about what they do, and we strive to create an environment that brings that passion to life. We're a diverse, brilliant, quirky group of people united by three core valu es:

The Golden Rule

Success for All

Child-like Joy

Forbes reports of us, "An overwhelming 97% of (Gainsight) employees, say they often or almost always experience a free and transparent exchange of ideas and information within the organization."

Gainsight is listed in 20 Great Workplaces in Tech !!!! http://fortune.com/2014/10/08/20-great-workplaces-in-tech/

So what are you waiting for?

We're growing fast, making waves, and building a team of history-makers. Are you one?

Meanwhile send across your updated resume with the following details :

Current CTC

Expected CTC

Notice Period

Serving Notice period (Y/N)

Gainsight Talent Acuisition Team
Uma