Fyr Homes - Senior Manager - Business Operations

Roles & Responsibilities:

- Lead and Manage teams comprising of Managers, TLs, and process associates across multiple processes for the Rental Operations Business Unit based out of India

- Create and lead communication channels with US VPs and Directors to align operations strategy with BU strategy

- Develop, implement, and review operational policies and procedures for the India Rental Operations Team

- Effectively execute daily operational activities across multiple processes within pre-determined acceptable quality and service levels

- Lead a culture of operations excellence through data driven problem solving; Define metrics to measure goal and consistently monitor them

- Actively pursue strategic and operational objectives of the team, including but not exclusive to successful transition/implementation of new processes and process improvement initiatives

- Strategize short-term and long-term staffing requirements; drive recruitment along with HR

- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports

- Manage timely data collection to update operations metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service

Education & relevant experience

- MBA from top business schools in India

- Under graduation from Tier 1 or Tier 2 College (B. Tech Preferred)

- Should have a 10+ years of prior experience in managing large teams

Technical skills:

- Project Management

- Business strategy Planning at multiple levels

- Operations Management

Behavioral skills:

- Analytical thinking, comfortable to deal with large data

- Emotional maturity, highly resourceful team-player comfortable in working with people from diverse culture

- Exercise good judgement in a variety of situations with strong written & verbal communication and presentation skill

- Resilient in withstanding pressure and delivering efficiently

- Demonstrate positive outlook on everyday challenges

- Comfortable dealing with ambiguity and champion problem solving

- Excellent communicator and identify