- Effectively utilise our membership/loyalty programs, what is critical to delivering the right customer experience, supporting the growth objectives of the FCL Brands' business, managing customer expectations, creating feedback module, managing costs. This role is accountable for the day to day management of small stores and beyond, (that is digital) and membership related deliverables. - Building and executing members' communications and engagement plan. To coordinate extensively with Marketing and Brand teams to maximize engagement with the membership programme. - Implementing activities for Members, reporting and insights, offering and mix, and marketing activities to drive more intense members' involvement. This needs to be in coordination with Small Store Membership Team and FCL Marketing Team - Managing BE and Member relationships, including interaction with all related stake holders in regions and central team - To collate and utilise data from the data scientists' team and direct member survey (direct responsibility), towards suggesting the course of actions exclusively designed for the Members - To start "one to one" communications with Members, through blogs/social media. To keep the members engaged on all activities at all times and keep on taking their mind share

Mumbai

Future Group - Deputy Manager - Member Relationship - Loyalty Program 

Future Group - Deputy Manager - Member Relationship - Loyalty Program  ,Job Description for Future Group - Deputy Manager - Member Relationship - Loyalty Program  in Pioneer in Retail Sector in  Mumbai for (5-9) years of experience. Apply Now!

Job Description for Future Group - Deputy Manager - Member Relationship - Loyalty Program  in Pioneer in Retail Sector in  Mumbai for (5-9) years of experience. Apply Now!