- Quantitative assessment to drive business and efficiency, through re-engineering and process improvements.  - Drive functional excellence in collaboration with business excellence  - Devise a robust training plan for cross functional and up skilling of current workforce  - Analyze various process gaps and create new SOPs to close-loop   - Providing High Quality Business analytics support to Management team  - Identifying improvement opportunities along with the respective Process Head and facilitating launch of projects around these opportunities  - Internal and External Stakeholder Management  - To Improve the NPS and the SR matrices of each line of business   - To identify improvement processes that can be driven based on product process attitude and skills and assign these accordingly after stake holder buy - in  - To work with Training and develop monthly PK and TNI   - To work with operations to ensure 100% adherence to SR and L2 and complaint TAT is driven as per laid down norms   - To continuously suggest and recommend alternate ways of improvement   - To work with Process improvement for better tagging of customer voice and better ways of process flows   - Device proactive programs to reduce call flows   - To achieve KPI - a) NPS b) SR improvement c) TAT of complaints d) Proactive programs for reducing call   Experience   6-7 Years in Service Industry Handling Mid-Size Teams in 2 - 3 Verticals. Experience in Retention / Quality Improvement / 6 Sigma Processes   Qualifications & Skill Set Requirements  - Any Graduate ( Mandatory ) - Any Specialization  - Should Know Presentation And Excel Skills   - Exposed To 6 Sigma Project Improvement Skills   - Exposed To Contact Center Operations   - Has Worked With Front Line Before And Service Delivery Processes   Additional Requirements   - Stake Holder Management   - Exposed To Analysis And Continuous Improvement Programs  - Is Comfortable With Data And Is Able To Understand Gaps   - Can Lead A Team To Delegate Actionable And Review From Time To Time   - Understand Customer Psychographic Needs And Ensures An Outside In Approach   - Able To Create Improvement Programs And Tasks In A Project Management Approach

Gujarat

Others

Future Group - Assistant Manager/Deputy Manager - Quality Improvements 

Future Group - Assistant Manager/Deputy Manager - Quality Improvements  ,Job Description for Future Group - Assistant Manager/Deputy Manager - Quality Improvements  in Pioneer in Retail Sector in  Gujarat Others for (6-8) years of experience. Apply Now!

Job Description for Future Group - Assistant Manager/Deputy Manager - Quality Improvements  in Pioneer in Retail Sector in  Gujarat Others for (6-8) years of experience. Apply Now!