Functional/Senior Functional Consultant - Customer Success

With unmatched technology and category-defining innovation, the AI-powered, analyst-validated. platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world's most iconic brands and disruptive innovators trust us.

Requirement :

- 3+ years previous experience in an Application Support role.

- Willingness to work in rotational shifts.

- Excellent troubleshooting skills with expertise in SQL & Stored Procedures.

- Exposure to Windows Azure and Cloud Computing will be an added advantage.

- Deep understanding of customer support processes and tools. Ability to follow defined processes.

- Outstanding written and verbal communication skills.

- The ability to coordinate, follow up, follow through and drive issues to closure proactively.

- The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer's problem.

Role:

- Understand how the product works and how it is used by customers.

- Work closely with customers to answer questions about features and capabilities of our product Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills.

- Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.

- Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.

- Follow and contribute to defined CRM processes to manage customer requests efficiently.

Role may involve travel to customer locations.