Functional Head - IT Infra - Auto Firm

- Ensure management of network and telecom infrastructure, server and storage infrastructure, end user storage, helpdesk management, new server installation and end user support for the Organization

- Manage headcount budget allocation and utilization of internal resources and vendor staff

- Manage the IT budget and charge back to client based on specified charge back rates and processes

- Track user satisfaction and client feedback from the services and support provided

- Ensure coordination with ISIT teams globally

- Consult Global Corporate for hardware related decision

- Ensure synergy between operations and support common set ups and processes

- Highlight areas for common solutions if Engineering teams look for a similar solution

- Monitor the Build-Operate-Transfer contracts with vendors and contract vendors based on demand pipeline

- Evaluate vendor performance and quality to ensure transition on high performing resources on roll

- Manage vendor quality, cost, and interaction for engineering licensing, printer maintenance, hardware, networks and stationary while maintaining the assigned budget

- Ensure hardware procurement by liaisoning with RNPO and obtaining approval by Corporate

- Maintain global standards for server and software maintenance and ensure implementation as per standards

- Address all hardware, software and license management issues that arise within ISIT projects coordinate issue resolution

- Coordinate discussion and negotiation with Corporate teams to finalise headcount and financial budget

- Manage resource allocation on requests/issues and track the issue log

- Manage selection, capability development and attrition of the internal team

- Track individual and team performance and provide development opportunities

- Coordinate training plans for internal capability development and up-skilling