Functional Consultant - SAP Customer Service - IT

SAP Customer Service (CS) Functional

- End-end Implementation experience in S/4 HANA Customer Service (module)

- Should have integration experience in SAP SD & other functional modules

- Clear communication (both Verbal & written) as this is client facing role

Required :

- Requires 6+ years of experience in SAP S/4 HANA and/or SAP ECC configuration and testing activities, specifically in Customer Service processes

- Multiple SAP implementation full life-cycle experience

- SAP ECC / S/4HANA CS Configuration and testing experience

Skills :

- Solid knowledge of system development methodology, project management and system architecture. Preferably involving the implementation of SAP ECC or S/4HANA, particularly Customer Service processes

- Solid analytical / problem solving skills

- Ability to evaluate IT and business challenges from a broad perspective.

- Strong influencing and excellent communication skills. Ability to translate between non-technical business users and technical IT resources.

- Strong client service attitude- Strong organizational and time management skills

Responsibilities :

Our SAP S/4 HANA implementation CS Consultant will lead a team chartered with the implementation of SAP S/4 HANA. Duties include but may not be limited to :

- Educate local teams on basis SAP S/4 HANA Customer Service functionality, and SAP S/4HANA, in general.

- Refine Customer Service process scope, identifying any gaps when necessary.

- Perform system demonstrations designed to showcase the existing standard SAP S/4HANA functionality and secure buy-in from customers, while identifying any gaps, and/or requirements.

- Translate local business requirements into related configuration requirements and perform system set-ups in S/4 HANA to meet customer requirements.

- Identify any Reports, Interfaces, Conversions, Enhancements, Forms, Workflows and/or any other development objects necessary to bridge requirements with SAP S/4HANA functionality through the creation of Functional Specification documentation.

- Interface effectively with developers to translate Functional Specification documentation into Technical Specifications and the development of technical designs

- Identify local security requirements and work with Security staff on the creation of security profiles necessary to support local needs

- Perform field and value mappings associated with data conversion efforts

- Perform demonstrations of the updated system, post build (Configuration and Development) activities to showcase the incorporation and validate localization requirements

- Provide support and subject matter expertise during the execution of testing activities and resolve any specific issues identified during testing

- Work on the development training materials incorporating requirements and deliver end user training or train the trainer workshops according to the training plans/schedules

- Provide subject matter expert support during cutover and go-live activities and perform tasks assigned as part of cutover plan and schedules

- Provide support post go-live and resolve post go-live issues