Functional Consultant - Salesforce

Excellent opportunity for salesforce.com (SFDC) Functional Consultant-

Location- Gurgaon, Bangalore

Principal Duties And Responsibilities:

- Develop business requirements, solution design for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution

- Provide probable solution options for customer service sales processes and functional architecture and act as an SME for full scale CRM implementation

- Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address them

Qualifications:

- Bachelor's degree in related field or equivalent experience. MBA is preferred

- CRM functional certifications in SFDC - Sales, Service (good to have in additional CRMs)

Experience:

- CRM Business Analyst with 4-7 years of experience in CRM solution/design/implementation (4+ CRM implementations of decent size)

- Extensive experience of hands-on roles in implementing CRM, specifically in the areas of solution or functional design, prescriptive business requirements assessment and solutioning, leading and coordinating solution design, and deployment across multi-dimensional team

Key Competencies and Skills:

- In-depth understanding of the capabilities and constraints of the SFDC CRM application is a MUST and need to be SFDC certified

- Good to have understanding or working knowledge on other CRMs; SAP, Oracle, Microsoft Dynamics, Pega

- Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills

- Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems

- Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution

- Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques

- Full lifecycle experience from: solution definition, solution architecture definition to design