Position - Salesforce - Functional Consultant

Location - Gurgaon

Experience - 2 - 9 Years

CTC -10 -15 Lakhs

Technology - IT & Systems

Sourcing and Screening Guidelines

1. This is for Functional Consultant role.

- Techno - Functional profiles would do, but shouldn't be pure technical ones.

2. Mumbai & Pune has only 2-3 positions rest are Bangalore and Gurgaon based positions

For Analyst: Exp level: 2-4 yrs with min 2 yrs of relevant experience in salesforce

For Consultant: Exp level: 4-9 yrs with min 2-4 yrs of relevant experience in salesforce

Job Description

Responsibilities:

- Lead customer experience assessment, channel analysis, KPI definition, solution and vendor evaluation in the CRM space

- Conduct CRM capability assessment, prepare target CRM operating model, functional blueprint, use cases, create and articulate business case for CRM solutions and explain the value proposition to the client

- Business requirements analysis, process & solution design for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution

- Provide probable solution options for customer engagement, sales & customer service processes and functional architecture and act as an SME for full scale CRM implementation

Qualification: e Any full-time graduation

Experience:

- CRM Functional Consultant with 2+ years of experience in Sales / Service / Marketing cloud implementation (4+ years of total CRM implementations experience) with deep functional, industry and client facing experience

- In-depth understanding of omnichannel CRM functional capabilities including customer engagement, sales, service, community, CPQ, Field Service, Analytics and integration with digital channels

- In-depth understanding of the capabilities and constraints of the SFDC CRM application is a MUST

- Good to have understanding of Vlocity Industry Cloud Applications capabilities. Vlocity is one of Salesforce's fastest growing partners

- Good to have understanding or working knowledge on other CRMs; SAP Oracle, Microsoft Dynamics, Pega

- Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills

Working Days 5 Days a week

Job Nature Full Time