Functional Consultant - Oracle CRM - IT

- Key Skills: Oracle Field service, Install base, Service contracts, Depot Repair, Spares management, Mobile field service and CRM foundation modules in Oracle R12.

- Associate has to work under minimal guidance of Team Lead/Manager while performing day to day tasks.

- Person at this level should possess the expert knowledge of minimum 2 to 3 functional modules (In this case Oracle Field service, Install base, Service contracts, Spares management, Mobile field service Depot Repair and CRM foundation modules).

- He/she could be the POC to interact with business users either to support Helpdesk incidents, Change / Enhancement Requests.

- Person at this level is expected to work in rotational shifts.

- Analyzes business requirements and estimates work effort to meet deliverable objectives and schedules as assigned by Team Lead / Manager.

- Collaborates with other GSDC and Global IT teams as needed to build quality into the design and support processes.

- Consults with business to understand customization objectives and ensure project delivery quality.

- Creates and validates that assigned project deliverables confirm to defined user needs and requirements.

- Conducts day-to-day activities of the Support/Design to ensure timely completion of assigned deliverables, while striving to exceed stakeholder expectations.

- Mentors junior staff and provides input to Manager's on performance evaluations and team workload.

- He/she is expected to take the responsibility of AMS (Production Support) in the area of Oracle CRM - Service.

- He/she expected to take the responsibility of design and delivery of enhancement requests, smaller projects or share the responsibility of the delivery on large scale projects.

- He/she could be the POC to interact with business users either to support helpdesk tickets or change requests/projects.

- He/she also might take up the role of mentoring of junior resources and other recruitment activities as needed.

- Willing to work in rotational shifts to support APAC, EMEA and North America business operations - (Must)

- Abides by requisite HR policies and activities including preparation for performance reviews, mentoring, and team definition of roles/responsibilities.

- Works with team management to establish strategy and implementation plans for assigned deliverables.

- Produces timely project progress and status reports for management review.

- Experience in Implementation, Upgrade and Production Support of Oracle Field service, Install base, Service contracts, Depot Repair, Spares management, Mobile field service and CRM foundation modules in Oracle R12.

- Knowledge in Oracle TCA, Inventory, Order management and AR is a plus.

- Good communication, Inter-personal and Customer facing skills are must for this role.

- Knowledge of toad and ability to run/develop small queries to address Order management and Shipping business needs is mandatory.

- Bachelor of Science in Computer Science, Mathematics, Electrical Engineering or equivalent degree and/or experience;

- Experience in performing & documenting business requirement review, gap analysis, and configurations.

- Ability to logically solve problems and complete assignments in an orderly and structured fashion.