Fulfilment & Experience Strategy Role - Program Development - eCommerce

Fulfilment & Experience Strategy - Program Development - eCommerce

Role :

- Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics

- Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers

- Participate in building F&E strategy as an advocate for better user experience from the vantage point the programs you own

- Influence product development choices using data and insights which originate from in-depth knowledge of your program

- Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes

- Get an opportunity to engage team leadership as active stakeholders in problem-solving for your programs

- Manage internal and external stakeholders to ensure success of the programs you own