ftcash - Senior Manager - Operations - Analytics

Key Responsibilities:

- Operation process

- Merchant settlement

- Chargeback process

- Refunds Process

- Reconciliation

- Risk management

- Terminal management/payment gateway ( which includes Onboarding/KYC verification)

- Vendor management

- Inventory management

- Team management

Qualification and Experience:

- Full time/part time Engineering /MBA/ any P.G

- Implementing and managing operations of card/wallet transaction processing solutions for Acquirers in the Credit, Debit and Prepaid Card Industry.

- Manage the payment processing function and supporting business metrics and indicators for a best in class payments service.

- Evaluate, recommend and develop new strategies and more efficient processes related to Payment Operations

- Serve as the escalation point for payment issues, and work closely with the payments and front line teams to quickly resolve issues.

- Experience in handling fraud rules based & analytical rule engine.

Desired Skills and competencies:

- Professional with excellent team management skills and a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.

- Should have good management relationship and exceptional communication abilities to cut across the organizational levels and accomplish targets.

- Ability to build strong teams setting high standards of performance for each team member.