Freshworks - Regional Sales Manager - South India

The Company :

- Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, and Cisco.

- Freshworks suite of products that transform the way world-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

- Freshworks has received numerous accolades from analysts and media including making it to Forbes- Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to Work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in the capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com

About the Role:

We are currently seeking to hire a Regional Sales Head for South India based in Bangalore to lead a team of Account Executives to grow our Enterprise and Mid Market business in the region. This person will be instrumental in defining the sales strategy for the region and executing on the same to meet the individual, team and organizational goals.

Responsibilities :

- Formulating a compelling annual plan, enabling a culture of execution to drive new customer acquisition, expanding existing ones and ensuring high retention rates on existing accounts.

- Supporting direct reports by participating and leading in client and prospect meetings.

- Ongoing mentoring and development of the sales team which includes recruiting, hiring and training new Reps on the sales process

- Identifying new opportunities in industry verticals and driving expansion into them

- Cross-functional engagement with Marketing, Sales Engineering, Partnerships, Customer Success and HR.

- Managing the AE's to help drive and close both strategic/complex deals as well as regular run rate deals.

- Weekly, monthly, quarterly forecast meetings, business reviews, monitoring of the sales activity of the team, and tracking of results.

Experience and Skills :

- 10+ years of software sales experience overall (Individual contributor and management) and at least 3+ years in a managerial role.

- Consultative sales skills and ability to construct and articulate strong business case and ROI, strategic account planning and execution skills.

- Proven record of sales success in past roles.

- Working knowledge/experience of the CRM space.

- Excellent presentation and listening skills.