FreshMenu - Associate Manager - Product Management - Customer Experience

Company :

We are a food tech start up with a cloud kitchen concept which prepares and delivers freshly cooked food within 45 minutes to our customers. We currently are operational with 40 outlets and present in 3 major metros - 25 in Bangalore, 9 in Mumbai and 6 in Delhi. As a Company, we specialise in Continental & Oriental (global cuisine) cuisine prepared by the best chefs who have been hired from good restaurant and hotel properties across the country. We are available in all categories (breakfast, main course, salads, sandwiches, burgers, pizza varieties and deserts) starting from breakfast to dinner. Our uniqueness rests in daily changing menu and delivering global cuisine, with a wholly owned customer experience of cooking fresh food and less than 45 mins delivery. We are a Series B funded start up and are the only tech enabled food Company to have raised 1.1 Billion (INR) (17Mn USD) as series B funding.

Our model :

Our outlets are equipped with a kitchen set up that can cater to a minimum of 800 individual orders in a day. This is very different from a restaurant-dine-in business which largely can fulfil such orders only through a buffet model. Our business focuses on creating brilliant customer experiences - through tasty food, different menu every day and on time delivery promise without seeing the customer.

The entire order-delivery process is managed through a cutting-edge technology developed inhouse, both on web and mobile, available as a hub and spoke business model.

Your Role :

- Lead and execute the Product road map for Customer Experience

- Gather and continually evaluate customer insights through surveys, behavioral data, and Customer Care interactions

- Competitive product positioning - Market & customer analysis, competitive / benchmarking analysis and feature parity analysis

- Proactively identify issues impacting the product line and recommend next steps/solutions

- Continuously improve the product development process, incorporating lessons learned and best practices

- Coordinate closely with internal and external stakeholders to ensure product features meet identified and agreed upon criteria

Experience :

- Required experience is between 2-4 Years in Customer experience - Product Management