Freecharge - Key Accounts Manager - Payment Gateways

Key Accounts Manager - Payment Gateways

About Freecharge:

Freecharge, a wholly owned subsidiary of Axis Bank Limited, is a digital financial platform revolutionising technology with financial services. Our focus is to create an ecosystem of innovative products and features which enable seamless digital transactions for millions of customers across India It is a well-known name in the world of payment app serving over 100 million users across the country. Over the years, Freecharge has transformed to become one of the leading financial services and investment apps in India. From recharge & bill payments to investment & lending, Freecharge let's you do it all effortlessly. Freecharge has always been known for offering safe and seamless UPI payments, utility bill payments, mobile/DTH recharges, Pay Later solutions etc. With a robust infrastructure supporting multiple payment methods, Freecharge users can choose to pay via Wallet, UPI, Net Banking, Debit Cards and Credit Cards to spend across categories at their favourite offline or online merchant.

Freecharge is a significant player in the merchant business and is constantly building new products to support small and mid-size retailers across payments and lending. We empower the merchants to accept UPI payments through FC UPI QR.

Merchants can sign up instantly and start accepting payments immediately through their QR, which can be scanned using any UPI App. The settlements then happen in their bank account in an automated manner. Freecharge Business App serves as a single, intuitive interface for the merchants to track their daily business activities and also serves as a bank-in-a-box.

Freecharge also provides Merchant Cash Advance, which is a small ticket size business loan, powered by Axis Bank, which can be used by a merchant for their business needs.

Freecharge is solving for ease of doing business by being a one-stop solution for business, banking and financial needs. QR is our core product and we are constantly working to improve the experience and engagement for small businesses while ensuring 100% compliance.

We are looking for a passionate Key Account Manager to help us in this mission. Here's a peek into what this role entails:

Responsibilities:

- Serve as the lead point of contact for all customer account management matters

- Build and maintain strong, long-lasting client relationships

- Negotiate contracts and close agreements to maximize profits

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

- Forecast and track key account metrics (e.g. monthly/quarterly growth results and annual forecasts)

- Prepare reports on account status

- Collaborate with sales team to identify and grow opportunities within territory

- Assist with challenging client requests or issue escalations as needed

Requirements:

- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant farming roles

- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

- Experience delivering client-focused solutions to customer needs

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

- Excellent listening, negotiation and presentation abilities

- Strong verbal and written communication skills

- BA/BS degree in Business Administration, Sales or relevant field

Work Environment Details:

- Our Playground!

- 450+ FCian's, at Gurugram & Bengaluru locations

- Collaboration spaces & A flat and transparent culture

- Wow Corners, fun & reading Zone

- Best learning and development opportunities

Benefits:

- Day-care facility

- Comprehensive Insurance Policy

- Wellness Benefits like Health check-ins

- 26 Weeks Maternity & 4 Weeks Paternity Leaves

- Adoption Assistance Program

- On-Site Parking at all locations

- A chance to have a big impact early in your career