Purpose of the role- - As part of fraud investigation supervisor role- the person will be part of the RCU (Risk Control Unit) division, that takes care of transactional fraud investigations through real time interaction with dealer, SO and customer in store. - They will supervise a team of fraud analysts in conducting investigations on suspicious transactions; and be required to take critical business decisions. They will orchestrate overall procedure for conducting fraud investigation; suggesting areas for improvement from time to time. Role description - The role holder will - Handling a team of 9-10 fraud analysts; - Monitoring capacity schedules during investigation, exploring better alternatives for case allocation - Weekly sampling of investigations for training and quality assurance purpose; - Devising strategy for investigation; training and mentoring analysts for first 6 months on job - On-ground supervision to clarify any doubts and address customer concerns; helping team arrive at decision if necessary Secondary Responsibilities- Preparing investigations - Reads and evaluates the case details flagged by arbitration layer - Follow and determine strategy for cognitive interview by referring and following guidelines for investigation procedure; taking into account the cases and interviewee (Sales Officer/Customer) characteristics Collecting evidence - Conducts the cognitive interview to document customer story and surface any inconsistencies from data - Probe and validate contradictions in the statements to complete the collection of evidence - Paraphrases and summarizes the interview with justification for his decision Determining conclusions and follow-up actions - Gives a preliminary stance on the conclusion - Passes case to RCU manager, in specific negative circumstances, where he/she needs guidance, for final determination of conclusion, - Documentation of the investigation for record and reference Key Success Metrics - Individual and team performance metrics- throughput time for investigation; closure rate for cases; quality of investigation conducted; etc. - Operational metrics: absenteeism, timeliness and utilization, etc. - Timeliness and accuracy of reports - Fraud reduction measurement (long term) - Employee satisfaction- score of team barometer

Mumbai

Navi Mumbai

Thane

Fraud Supervisor - Risk Control Unit - BFSI 

Fraud Supervisor - Risk Control Unit - BFSI  ,Job Description for Fraud Supervisor - Risk Control Unit - BFSI  in Steps India in  Mumbai Navi Mumbai Thane for (3-12) years of experience. Apply Now!

Job Description for Fraud Supervisor - Risk Control Unit - BFSI  in Steps India in  Mumbai Navi Mumbai Thane for (3-12) years of experience. Apply Now!