Fraud Risk Analytics Role - NBFC

'Fraud Analytics for Business & Process Improvement:

1. To manage Business Fraud Loss & Merchant Fraud Risk through developing, implementing and continuously monitoring fraud risk rules across systems

2. Work closely with senior management & Leadership teams to devise strategy & fraud analytics for reducing fraud losses

3. Drive forecasting accuracy for fraud loss & cost provisioning and management reporting using consumer transaction behavior, macro-economic & demographic indicators and other business drivers

4. Develop and implement Machine Learning & Fraud Models to conceptualize customer segmentation and account treatment strategies for reduced fraud losses and enhanced customer experience

5. Provide thought leadership, identify, evaluate and implement best practices across SBI Card for fraud prevention, detection & mitigation and leverage industry connect for competition benchmarking

Regulatory Compliance & Reporting:

1. Prepare necessary documentation for all reporting to regulators, SBI Card Board of Directors & its committees on FMR reporting, quarterly & annual SBI Card Board Reporting and cyber fraud reporting

2. Submit fraud loss initiatives for internal governance committees, such as ERMC, ORMC, PQR etc.

3. Develop and deploy Business Intelligence dashboards for senior leadership to cover all the critical domains of fraud prevention, detection & regulatory reporting

4. Review & initiate action to mitigate any gaps for key Fraud Risk Management Metrics in comparison to plan/MOU

5. Provide inputs to fraud prevention & detection team to incorporate investigation learnings & upcoming fraud trends in the process SOPs

Dispute Management:

1. Drive the team for timely and accurate resolution of fraud disputes from customers and other escalations received from RBI / Banking Ombudsman / CEO's Desk / SBI Corporate Centre / Law Enforcement etc & internal teams including Customer Services & Sales

2. Optimize dispute review mechanism for faster resolution of customer disputes through dispute management and Investigation team

3. Review the overall fraud loss approval process to ensure timely decision of fraud cases with different FLAC quorums and document FLAC recommendations & track closure of actionables

4. Review and share detailed analysis on customer disputes, case findings & resolution along with RCA with senior management & leadership teams

5. Drive and optimize fraud loss recovery opportunities to reduce the Net Fraud Loss for the organization

Fraud Process Monitoring:

1. Ensure continuous process monitoring of fraud risk processes to perform risk categorization and take appropriate punitive action on all defect categories

2. Share learnings from sample audits with individual analysts in the team to help course correction and improve compliance

Training & Certification:

1. End-to-end training & certification management - content design, rollout and periodic certification for the FRM team

Cost/HC Planning & Tracking:

1. Assist Head - FRM in MOU planning for Fraud Loss, Vendor Cost & Headcount for Fraud Risk Management

2. Ensure execution of loss plan by comprehensive review of planned vs. actual performance and deep dive into fraud types and its reason for occurrences and related potential issues

3. Perform periodic review of cost drivers and suggest corrective actions to optimize cost and FRM channel utilization

Audits & Process Documentation:

1. Lead & ensure all regulatory (RBI & CAG) & internal audits for FRM are completed with satisfactorily assessments

2. Track all audit observations and their timely & satisfactory closures

Customer Fraud Awareness - PRACHAR:

1. Analyze & drive a detailed fraud awareness campaign strategy in close coordination with marketing to maximize customer education and create fraud awareness amongst customers, employees & vendor staff basis latest fraud trends