Franchise Head - FMCG

Purpose of Job:

The role of the Head of the Franchise is to manage, develop and grow our Franchise Partners and contribute towards the brand becoming the brand of choice for both potential investors and consumers.

Key Tasks and Responsibilities:

- Assist with the development and implementation of Franchisee specific business plans and budgets;

- Interpret monthly management accounts, benchmark and suggest corrective actions where necessary;

- Protect Brand integrity via implementation and measurement of Standards of Operations Programmes;

- Identify and communicate formal training needs to the training department for training intervention;

- Monitor and feedback information about competitor activity within his/her region

- Identify in-store training needs and implement (OTJ) on the job training interventions and coaching;

- Assist franchisees in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business;

- Ensure implementation of national marketing campaigns. Enforce correct use of all supporting elements i.e. point of sale, premiums etc;

- Act as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR, and Marketing.

Job requirements:

- Qualifications and Experience: Minimum Matric, preferably in industries like retail, food and beverages, healthcare;

- 8-12 years of franchising experience in a similar role - Preferred;

- Good knowledge of food service industry, retail, healthcare;

- Financial and computer literacy.

Skills / Attributes:

- Strong Communication, Organisational, Operational and People Skills

- Highly presentable

- Developed analytical and problem-solving abilities

- Strong interpersonal skills

- Energetic self-starter

- A hands-on approach to problem-solving

- Fanatical attention to detail

- Strong customer service orientation

- Willing to travel