The position serves as a key member of the Customer Success team. As a CSR, you will have the responsibility of engaging with customers and nurturing outcomes via trust-building, promise delivery. CSR Should possess a strong drive for delivering client value & results. CSR will undertake a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing existing customer success programs, contributing to sales, onboarding and training clients, and managing any gaps on the delivery front. The role will also assimilate & distribute industry insights to Client stakeholders. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. In this role, you will: - Have full responsibility for end-to-end customer engagement including business analysis, managing scope and schedule, delivery & optimization and client management - Manage customer Retention/Renewals. - Maintain internal documentation on Customer Success Data/Grades. - Maintain customer experience as per the set SLA and other parameters. - Coordinate and Manage the relationship with the cross functional team (CFT) to run the customer deployment. - Work closely with channel partners in rendering customer service. Act as the voice of the customer and share learnings from the field with cross functional teams (Sales/CS/Product/Marketing) . - Proactively suggest and execute initiatives to deliver positive customer experience. - Proactively identify issues, highlight and resolve them systematically - Enforce adherence to systems and processes across all steps, and ensure relevant cross functional reporting We will expect you to have: - Experience of 2-4 yrs in Customer Success or related areas. - Excellent Verbal & Written Communication Skills - Expertise in Google Workspace, MS Office Suite. - Familiarity with Jira (or other project management solutions), and Tableau (or other data analytics solutions). - Demonstrated ability to provide customer training as needed. - Demonstrated ability to create, develop and enhance customer relationships. - Demonstrated written and verbal communication skills to customers. - Demonstrated written and verbal communications skills to internal team members. - Demonstrated ability to lead internal meetings by creating agendas. - Experience in handling channel sales partners. - Demonstrated ability to provide step-by-step technical help. - Excellent attention to detail. - Ability to build effective relationships with key stakeholders including senior management and channel partners. - Ability to work in a fast paced environment and maintain superior service standards. - Strong data analytics skills-Including analysis and reporting. - Demonstrated experience in customer-facing roles with US-based companies.

Any Location

Hyderabad

Delhi NCR

Foundation Al - Manager - Customer Success 

Foundation Al - Manager - Customer Success  ,Job Description for Foundation Al - Manager - Customer Success  in Foundation Al in  Any Location Hyderabad Delhi NCR for (2-5) years of experience. Apply Now!

Job Description for Foundation Al - Manager - Customer Success  in Foundation Al in  Any Location Hyderabad Delhi NCR for (2-5) years of experience. Apply Now!