10/01 Aparajita Renwa
HR - Manager at Ola

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FoodPanda - Head - Restaurant Operations (7-10 yrs) Premium

Bangalore Job Code: 652223

- Leads restaurant operations for Foodpanda centrally.


- Works with the supply and other central teams in driving business objectives and streamlining processes.

Experience range : 7-10 years

Reporting to : CEO

Location : Bangalore

Leading the following verticals of restaurant operations :

1. Onboarding :

- Own the new restaurant onboarding process on Foodpanda

- Work on improvements with product and business excellence

- Manage escalations from supply / restaurant on onboarding

2. Catalogue :

- Inbound restaurant support requests

- Inbound campaign requests - revenue ops [discount]

- Maintain sanity and hygiene of the catalogue

- Liaison with catalogue product in implementing new features / support

3. Photography :

4. Onboarding content

5. Fulfillment :

- Order related fulfillment - increasing restaurant acceptance

- Manual actions on restaurant for fulfillment improvement

- Manual area mapping changes (internal + inbound requests) - revenue ops

6. Other restaurant related support for internal teams :

- FSSAI Compliance

- GSTIN Compliance

- Pilots and new initiatives

- Other adhoc requests such as timing extension on festivals

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