FMCG Organisation - Shared Services Centre

Urgent Opening in World top FMCG Organization - Shared Services Center - Bangalore - Channel and Service Enhancement

- Person should be full time MBA

UG - B-Tech can be considered

- Candidate salary should be minimum - 30 lacs

Position Based out: Bangalore

Job Responsibilities:

- Responsible for all channel improvement projects, this includes rollout of web chat and telephony integration

- Customer support, customer service

- Develops the approach for new channels such as video based service interactions and works with the vendor to define the service model.

- Owns the development of social collaboration, enhancing this from merely a question based discussion into something whereby status reporting and logging of issues can occur through this channel

- Owns project budgets in relation to service enhancements

Prashant