Account Manager (overseas accounts) Company Description Floship is a Hong Kong based startup in the eCommerce logistics space. We provide total logistics solutions to brand owners and online retailers worldwide. This includes storage, order fulfillment, and last mile delivery. We have an energetic startup culture at the company and we believe in only working with great people. If you want to work with only the best people and disrupt a huge industry, come meet us. Job Description We are looking for talented individuals with high EQ and communication skills to fill the role of our eCommerce Logistics Account Executive role. Those interested in a long term career at Floship are encouraged to apply. There will be opportunities to springboard into more senior lead role as we grow the Indian team. This is a junior role (2-5 years experience) working under our Key Account Management Lead in India. You will be working full time and it may be expected to work slight later shift to cross over the western time zones. Responsibilities: Manage and develop relationships with global online retailers by understanding their business goals and helping them achieve them Manage client on-boardings which includes coordinating with client and operations teams Help develop initiatives to increase customer satisfaction and retention. Monitor daily activities of your accounts to ensure KPI excellence Identify new opportunities and requirements from client to help our product team develop new products and services Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders Upsell client with new features, shipping carriers, or discover market opportunities Increasing client profitability Book in regular service meetings with clients to scope and understand their future business plans Handle client escalations where required Create Work Orders for Clients regarding Value Added Service items High touch relationship management Requirements: Background in account management, ecommerce, or logistics preferred Fluent to native level of English Analytical background with some sales experience Minimal travel, if any (less than 2 weeks a year) Understanding startup culture will be very important Remote working available if working outside of Hong Kong Intermediate level with Microsoft Excel Familiarity with the following a plus: Google Business Apps, Helpscout, Asana, Jira, Zapier, Pipedrive

Anywhere in India/Multiple Locations

Floship - Account Manager - eCommerce Logistics - Overseas Accounts 

Floship - Account Manager - eCommerce Logistics - Overseas Accounts  ,Job Description for Floship - Account Manager - eCommerce Logistics - Overseas Accounts  in Floship in  Anywhere in India/Multiple Locations for (1-3) years of experience. Apply Now!

Job Description for Floship - Account Manager - eCommerce Logistics - Overseas Accounts  in Floship in  Anywhere in India/Multiple Locations for (1-3) years of experience. Apply Now!